Shipping policy

Shipping Policy for COHO ALTO

Last Updated: 23/09/23

At COHO ALTO, we are committed to providing our customers with a seamless and reliable shipping experience. Please read our shipping policy carefully to understand how we handle shipping orders:

1. Order Processing:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Customised or made-to-order items may require additional processing time, which will be communicated during the order placement.

2. Shipping Methods:

  • We offer standard 1st class Royal Mail shipping with occasional tracking shipping.
  • Shipping options and associated costs will be displayed at checkout for your convenience.

3. Shipping Rates:

  • Shipping rates are calculated based on factors such as the destination, shipping method, and order weight/volume.
  • We may offer promotions or discounts on shipping from time to time, which will be clearly communicated on our website.

4. Shipping Destinations:

  • COHO ALTO ships to addresses within the UK.
  • For international orders, please be aware that customs duties and taxes may apply. Customers are responsible for these fees.

5. Estimated Delivery Times:

  • Delivery times vary depending on the selected shipping method and destination.
  • Estimated delivery times will be provided at checkout. Please note that these are approximate and may be subject to delays due to unforeseen circumstances.

6. Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your package.

7. Lost or Damaged Shipments:

  • In the rare event that your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work to resolve the issue promptly.

8. Shipping Restrictions:

  • COHO ALTO complies with all applicable shipping regulations. Certain products may be subject to shipping restrictions or limitations, which will be communicated on the product pages.

9. Holiday Shipping:

  • During peak holiday seasons, delivery times may be longer than usual due to increased demand. We recommend placing holiday orders well in advance.

10. Returns and Exchanges: - For information on returns and exchanges, please refer to our Return Policy.